Remote Monitoring & Management

Our intelligent remote monitoring tools and 24/7 back-office services provide expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expected. 

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Server Monitoring and Care

We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary. 

Desktop Monitoring and Care

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

 

 

 

Mobile Device Management

Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.


 

Business Continuity and Disaster Recovery

Our managed IT services cover a full spectrum of technology and business continuity solutions, including 24/7 help desk support for users ensure your company is prepared for any possible disruption.

Better financial planning

With managed IT services, you know how much you're going to spend each month. No more gambling with your budget and productivity.

Your Systems Stay Optimized

Even when systems aren't actually down, they can still run slow, or inefficiently. Our solution maximizes the value of your IT investment all the time.

Faster Problem Resolution

With remote monitoring in place, we'll usually see a problem before you do, allowing us to get a jump on the matter with less (or zero!) downtime for you.

 

Remote IT Services

How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of any potential problems that fall outside safe parameters of our managed IT services.  With these comprehensive assessments, you’ll always have the best information for choosing your most effective options.

What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. And our expert technicians work around the clock to ensure your systems not only remain healthy, but also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems.

 

Rest assured - we've got you covered

Through our managed IT Services we will:

 
  •  Maintain 24/7 watch over your entire IT environment (network servers, desktops, mobile devices, etc.)

  •   Identify and analyze server “events” for potential problems

  •   Remediate processes or services that fail

  •   Monitor servers and ensure security patches and anti-virus protocols are up to date

  •   Ensure that data backups are completed

  •   Install patches and implement service packs

  •   Manage and secure mobile devices (smartphones, tablets)

  •   Vendor management

 
 

Other Services we offer

Additional ways we can help your business:

 
  •   Cellular connections, primary and backup

  •   Websites and website management

  •   VoIP phone systems

  •   IP camera systems

  •   HaaS (Hardware as a service)

  •   Microsoft Office 365

  •   Migration assistance

  •   Project management

  •   Employee training